Natalia Lavrenova, Attorney of Legal Alliance Company, attended the Basic Mediator’s Skills course

Natalia Lavrenova, Attorney of Legal Alliance Company, obtained a certificate confirming completion of the Basic Mediator’s Skills course that took place on May 28-30 this year.

The program was arranged by the Mediation Business Center at Kyiv-Mohyla Business School. Mediation processes and mediator’s role therein, mediator’s competence, dispute settlement methods including alternatives to judicial proceedings and arbitration, process structure and stages, as well as necessary communication skills were reviewed within the program. The participants developed techniques, enabling to shift the focus of attention from own positions to those admissible for both parties to the conflict, using such methods as correct questions, reframing, reality test, paraphrasing, mirror reflection etc.

According to Natalia Lavrenova, mediation today is one of priority dispute settlement lines between the parties. More and more often, customers seek intermediations, because due to its flexibility and dynamism mediation helps solving a conflict without finding “winners” and “losers”, finding point of contact between the parties, developing best quality solution, and to ensure a possibility of further cooperation between them.